Terms & Conditions

These Terms & Conditions form a legal contract between you and Gymletics Limited when you use this website or buy from us. By placing an order, you confirm that you've read and accept these terms.

If anything here is unclear, email us at admin@gymletics.com before placing your order.

You must be at least 16 years old to place an order on this website. By ordering, you confirm you meet this age requirement and have the legal capacity to enter into a contract.

If you're ordering on behalf of a business, you confirm you have authority to bind that business to these terms.

The steps from browsing to a binding contract:

1. You add items to your basket and proceed to checkout
2. You place your order and we take payment
3. We send you an order confirmation email acknowledging your order
4. We send you a dispatch confirmation email when your order has been packed and handed to the courier

The contract between us is formed at step 4, when we dispatch your order, not before. This means up to that point, we can decline or cancel an order without legal exposure, for any of the reasons listed in Section 5. If we cancel, we refund any payment in full.

The order confirmation email is acknowledgement that we received your order. It is not acceptance.

We may decline or cancel an order before dispatch for any of these reasons:

• The item is out of stock
• There has been a pricing or product description error on the site
• We suspect the order is fraudulent or has been placed by automated means
• We cannot verify the cardholder's identity or address
• The order breaches a published quantity limit
• We cannot deliver to your address (e.g. sanctioned destinations, PO boxes, freight forwarders)
• You have an unresolved dispute, chargeback, or breach of these terms from a previous order

If we cancel, we will email you and refund any payment in full to the original payment method.

All prices on the site are in pounds sterling (£) and include UK VAT where applicable. Delivery charges are added at checkout based on your destination and parcel weight.

We try to keep all product descriptions, photographs, prices, and stock levels accurate. Despite this, pricing or product errors do occasionally happen. If we identify a pricing error after you've placed an order, we will:

• Contact you to confirm whether you want to continue at the correct price
• If you don't respond within 7 days, treat the order as cancelled and refund in full

We are not obliged to fulfil an order at an incorrect price, even if you have received an order confirmation.

Product photography is as accurate as we can make it. Colours may appear slightly different on different screens. If a delivered item materially differs from how it was described, your statutory rights apply (see Section 10).

Payment is taken in full at checkout. We accept:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay, Google Pay, PayPal
• Klarna (subject to Klarna's own credit assessment and terms, see our Pay with Klarna page)
• Gymletics gift cards (digital only)

All payments are processed via PCI-DSS compliant providers. We do not store or process your card details on our own servers.

If your payment fails or is reversed (e.g. chargeback), we may suspend any active order, restrict your account, or recover the amount through other legal means.

Delivery details are set out in full on our Delivery & Shipping page, which forms part of these terms. In summary:

Risk of loss or damage passes to you when the order is delivered to the address you specified. We are not responsible for delays caused by the courier, the destination country's customs process, or events outside our reasonable control (see Section 13).

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your order without giving any reason within 14 days of receiving your goods.

To exercise this right:

• Email admin@gymletics.com within 14 days of delivery, stating clearly that you wish to cancel
• Return the goods to us within 14 days of giving us your cancellation notice
• Goods must be returned unused, in original condition, with tags and packaging

We refund the price you paid for the goods, plus standard outbound delivery, within 14 days of receiving the goods back. We are entitled to deduct from your refund any loss in value caused by handling beyond what is necessary to establish the goods' nature.

Our voluntary returns policy goes further than this statutory right. We give you 28 days from delivery to return for any reason.

Gymletics gift cards are digital only, delivered by email.

• Gift cards are valid for 12 months from the date of issue
• Gift cards can only be used at uk.gymletics.com
• Gift cards can be combined with another payment method or one discount code at checkout
• Gift cards cannot be exchanged for cash
• Lost or stolen gift cards cannot be replaced
• Unused gift cards are non-refundable

If you create a Gymletics account, you are responsible for:

• Keeping your login credentials secure
• All activity that takes place under your account
• Notifying us immediately if you suspect unauthorised access

We may suspend or close an account if we have reasonable grounds to believe:

• The account has been used for fraud or another unlawful purpose
• The account has been used to abuse our staff, our courier partners, or other customers
• Payment for an order has failed, been reversed, or charged back without legitimate grounds
• The account holder has materially breached these terms

Where reasonable and safe to do so, we will give notice before suspension. We refund any prepaid amounts for orders we have not yet dispatched.

We are not liable for any failure or delay in performing our obligations under these terms where the failure or delay is caused by events outside our reasonable control. This includes (but is not limited to):

• Natural disasters, extreme weather, fire, flood
• Pandemics, epidemics, public health emergencies
• War, riots, terrorism, civil unrest
• Industrial action affecting our suppliers, couriers, or payment processors
• Internet, telecommunications, or hosting failures
• Acts of government or regulatory authorities
• Failure of utility services or transportation networks

In these circumstances, we will contact you as soon as practicable. If the delay is material, you may cancel the order and receive a full refund.

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded under UK law

Subject to that:

• Our total liability to you arising out of or in connection with any order is limited to the price you paid for that order
• We are not liable for indirect or consequential losses, loss of profit, loss of opportunity, or loss of data
• We are not liable for any loss arising from your failure to follow product care instructions, use of the product for purposes other than those intended, or modification of the product after delivery

This limitation reflects the consumer nature of our products and the prices at which we sell them. If you need additional protection, you should arrange appropriate insurance.

All content on this website, including the Gymletics name and logo, product designs, photography, copywriting, page layouts, and code, is owned by Gymletics Limited or our licensors. It is protected by UK and international intellectual property laws.

What you can do:

• Share product images on social media for personal, non-commercial use, with credit to @gymleticsuk
• Quote short extracts of our writing in reviews, articles, or social posts, with attribution

What you cannot do without our written permission:

• Reproduce, modify, or republish our content for commercial purposes
• Use Gymletics name, logo, or trademarks on other products or services
• Scrape, mirror, or download substantial portions of the site
• Use our content to train machine learning models

If you spot misuse of our intellectual property, please email admin@gymletics.com.

You agree not to use this website to:

• Break any law, regulation, or court order
• Send unsolicited communications, spam, or marketing
• Upload viruses, malware, or content designed to disrupt the site
• Attempt to gain unauthorised access to our systems or other customers' accounts
• Harass, abuse, or threaten our staff, our couriers, or other users
• Submit false or misleading information at checkout or in a customer service interaction
• Scrape, crawl, or extract data from the site by automated means
• Place orders with the intent of resale, drop-shipping, or fraud
• Misuse our chargeback or returns processes

We reserve the right to suspend service and pursue any other remedy available to us in law if you breach this section.

We may update these terms from time to time. The "Last reviewed" date at the top of this page reflects the most recent update.

Updated terms apply to orders placed after the update date. They do not retroactively change any contract already formed before the update.

If we make a material change, we will notify account holders by email.

These terms and any contract formed under them are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in another country, you may also benefit from mandatory provisions of your local consumer law. Nothing in these terms affects those rights.

If any part of these terms is found by a court to be invalid or unenforceable, the rest of the terms remain in full force. The invalid or unenforceable part will be treated as deleted or modified to the minimum extent necessary to make it enforceable, preserving as far as possible the original intent.